ACI World hosts the 8th Airport Experience Summit in Istanbul with nearly 800 delegates, themed 'Airport Experience: The New Era.' The summit explores human-centric travel and presents ASQ Customer Experience Awards, marking the 20th anniversary of the ASQ program. ACI's Director General emphasizes that as global passenger traffic is forecast to nearly double in two decades, airports must invest in infrastructure and genuine hospitality.
SAP Concur published a blog post summarizing a SAP Concur Fusion session on people-first travel programs. Experts from ServiceNow and Ernst & Young shared how business travel has changed post-pandemic, including assessing trip value, the evolving role of travel managers, sustainability, and flexibility. The article notes that 96% of employees are willing to travel, but safety, health, and flexibility are key considerations. 89% want travel policies to prioritize health and safety, and 20% would look for a different position if their company didn't accommodate that desire.