SAP Concur: A Decades-Long Journey Centered on Customer Success

A SAP Concur blog post reviews its customer-success journey: founded in 1993, it focused early on on-premise expense-reporting automation, embraced the cloud and expanded offerings in its second decade, developed mobile solutions as devices proliferated, and in its third decade offered global solutions meeting local requirements while opening data via APIs and forging industry partnerships. It says Concur has 7,000 employees and embeds customer success across culture, innovation, data, and organization.