SAP Concur: Our Continuing Customer Commitment

Then-President of SAP Concur Jim Lucier wrote to customers outlining the company's business continuity measures during the pandemic. Products and services remained uninterrupted, most employees worked remotely, and global services and support teams maintained normal service levels. Offices implemented enhanced safety procedures, non-essential travel was suspended through the end of April, in-person internal and external events were canceled or postponed, and SAP Concur Fusion was held virtually.