GBTA and Cvent Survey: Travel Teams Understaffed
Business Travel Programs Take on Broader Responsibilities Even as 62% of Travel Managers Say Their Teams Are Understaffed, New GBTA Research Finds
On November 3, 2026, GBTA News & Press released the results of a joint survey by GBTA and Cvent. The survey shows that 62% of travel managers believe their teams are understaffed; among programs with annual travel spend above $30 million, that proportion rises to 68%. Travel programs have an average of 4.9 full-time employees devoting at least 75% of their time, with a median of only 3 people. Regarding organizational placement, 36% of travel programs sit within procurement departments and 23% within finance. The survey also shows that 39% of travel buyers believe travel and meetings functions are more integrated than before, and 28% of respondents say travel teams themselves are driving AI transformation.
调研给出差旅团队人员配置、职能归属与差旅会议融合的基准数据，可用于对照自身团队结构。
Source:GBTA News & Press · gbta.org