Study: AI instant claims rank last among booking confidence factors in most markets

On November 4, 2026, PhocusWire reported that Phocuswright, commissioned by The Protect Group, conducted the Global Booking Anxiety study, surveying travelers in 10 markets and asking what most increases their confidence when booking international travel or event tickets. The results showed that AI-driven instant claims processing ranked last in 9 markets, while full refund guarantees most increased booking confidence. The report did not disclose the specific survey period, sample size, or complete rankings for each market.