Mews Cloud PMS Launches AI Guest Messaging and No-Code Automation

On October 2, 2026, Hospitality Technology reported that cloud hotel platform Mews launched two native features, Guest Messaging and Automations, within its hotel operating system. Guest Messaging consolidates guest communications from SMS, WhatsApp, OTA channels, and the Mews Guest Portal into a single conversation thread linked to PMS reservations, and both features are natively embedded in the cloud PMS platform. The report currently covers only the feature launch and does not disclose specific customer numbers, pricing, or phased implementation arrangements.