Why Decision Velocity Is the Only Metric That Matters in the AI Era

Hapi CEO Jeff Bzdawka argues the industry skipped AI readiness in its rush for AI differentiation. MIT research shows 95% of generative AI initiatives fail to achieve their objectives, and RateGain's 2026 State of Distribution report shows only 10% of hospitality AI efforts deliver intended value. Bzdawka defines Decision Velocity through three interdependent variables: time to answer, confidence in the answer, and distance to action. A hotel is a collection of distinct businesses—lodging, F&B, spas, events and retail—often stacking 10 to 20 specialized systems and relying on overnight batch processing, leaving data fractured. He advocates decoupling the data layer from core transactional s…