Web in Travel·· 14 days agoAI Rating38
AirAsia MOVE executive discusses AI and OTAs
Will AI replace the OTA? AirAsia MOVE’s Ben-Jie doesn’t think so
AI Overview
On October 23, 2026, Web in Travel reported that AirAsia MOVE Chief People and Partnerships Officer Lim Ben-Jie said AI will not make online travel agencies (OTAs) obsolete. In the report he also discussed how AI is changing MOVE's hiring criteria, how independent hotels and travel agencies can gain visibility on large platforms, and the most common mistakes made by growing travel businesses. Currently there is only this one report on the event, with no subsequent developments.
Source:Web in Travel · webintravel.com