Skift Feed· Katie Cline·· 14 hours agoAI Rating24
Leela Palaces CEO Discusses Hotel Service and Expansion Strategy
Leela Palaces’ CEO on the Overlooked Detail That Can Make (or Break) a Hotel Stay
AI Overview
On October 1, 2026, Anuraag Bhatnagar, CEO of The Leela Palaces, Hotels and Resorts, said on the Suite Success podcast that the success or failure of a hotel stay depends on deep human connection and anticipatory service, rather than transactional SOPs. This is the latest report on the event; previous reports did not provide further details.
Source:Skift Feed · skift.com