Beijing-Tianjin-Hebei Consumers Associations Report Airline Ticket Refund and Change Survey and Urge Rectification

On November 6, 2026, the consumer associations of the three Beijing-Tianjin-Hebei regions organized a briefing on the results of a survey into airline ticket refunds and changes, notifying 10 airlines including Air China, China Southern Airlines and China Eastern Airlines, as well as 5 online ticketing platforms—Ctrip, Qunar, Fliggy, Tongcheng Travel and Tuniu—of the survey results and urging them to self-inspect and rectify. On November 12, the three consumers associations publicly announced the survey results and required the above 10 airlines and 5 platforms to provide feedback on their rectification by December 10. The current status of the matter is that the consumers associations have issued rectification requirements, and the companies concerned are still awaiting feedback by the deadline.