IDC: T&E Software User Experience and Wasted Time

IDC Senior Research Analyst Kevin Permenter writes in a SAP Concur blog post that financial services firms are always looking to reduce costs and gain efficiencies, and that T&E software end users increasingly look to the software itself as a place to save time. Users want a more intuitive and conversational experience. The post lists elements of a stronger user experience: a simpler/cleaner interface, mobility, multidevice support, conversational UI, strong customer support, and automation/intelligence. It argues that streamlining the user experience reduces wasted time for travel departments and increases employee engagement with the application.