Employee Needs Have Changed. Has Your Travel and Expense Program?

SAP Concur notes that the pandemic shifted employee travel and spending behavior, such as moving from hotels to apartments or vacation rentals and extending business trips with personal vacation. These changes create significant gaps between organizations' travel and expense (T&E) programs and employees' real-life needs. The article recommends gathering and measuring employee sentiment data, combining it with operational data, assessing how policies affect sentiment, and using the data to improve T&E programs, which can enhance compliance, cost efficiency, and duty of care.