Airbnb APAC policy director: empathy over argument in short-term rental regulation

Mich Goh, Airbnb's Director of Public Policy for APAC, shares her approach to short-term rental regulation: listen first, argue later. She notes that each APAC market has different tourism goals, such as activating empty homes in rural Japan and training women hosts in Goa. She cites an eight-country study where 89% of travelers had ventured beyond big cities in the past year, and 91% planned to do so again. She emphasizes understanding government intentions and community concerns.