SAP Concur: How Global Clients Can Leverage Preferred Care Experts in Disruptive Outsourcing

SAP Concur argues that as companies expand into international markets, their financial and IT systems become increasingly complex and decentralized, making it hard to gain the visibility and control needed to manage SAP Concur solutions. It cites Deloitte's Global Outsourcing Survey (2018, more than 500 executives) that the focus of outsourcing has shifted from traditional work transfer to upfront transformation and automation, and that organizations see 'buying' capabilities in the marketplace as generally faster and more scalable than developing them internally. It describes the Preferred Care service, which offers Authorized Support Contact training, tailored release support, product roa…