Trainline CTO: Agentic AI Requires Solid Security and Financial Foundations

Trainline CTO Mike Hyde discussed at TravelTech Show that agentic AI can boost the workforce, but fundamentals like security, data, and financial control must be addressed. He imagined scaling from ~600 engineers to 3,000, with most new ones being agents, requiring security systems for low-trust employees. Trainline has been implementing internal AI for ~18 months, with an inflection point in the last 3-4 months, yielding 10-20% productivity gains. Anthropic's Harry Herbert stressed that successful AI adoption needs top-down vision and bottom-up use cases.