Mirai rebuilds booking engine for conversational, agent-driven travel

Mirai has launched an AI infrastructure enabling hotel bookings through natural language interactions. Travelers can ask questions, receive quotes, and complete reservations across channels including chat, email, WhatsApp, phone, and AI assistants like ChatGPT, Claude, and Gemini. Payments are handled within the system. Mirai redesigned its infrastructure to operate through natural language, combining the booking engine, knowledge base, conversational intelligence, and governance layer. It connects to external AI assistants via MCP, exposing content, availability, rates, and booking functions. CEO Pablo Delgado Díaz-Pache noted that hotels will compete to be discoverable, understandable, an…