CEO Spotlight: Caecilia Chu of YouTrip

Caecilia Chu, CEO of Singapore-based travel payments company YouTrip, discussed changing traveler payment behavior in APAC, AI use, and the role of financial platforms in distribution. YouTrip offers a multicurrency e-wallet, has entered Australia, and plans to enter two more markets in 2026. The company uses AI to boost productivity, aiming to automate 70% of customer service queries. Chu believes financial platforms have potential to become significant travel distributors.