European Commission opens formal investigation into Booking.com under the DSA
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On 21 October 2026, the European Commission opened formal proceedings against Booking.com to assess whether it breached the Digital Services Act (DSA). The investigation focuses on: the platform not adequately assessing and mitigating the risks of fake listings and phishing scams; not clearly labelling listings that are paid to be boosted in search rankings as advertising; and the way booking and guest data is shared with accommodation providers and the design of the in-platform messaging service. If found in breach, this would involve DSA Articles 34, 35 and 26(1). The Commission stated that opening proceedings does not prejudge the final outcome and that it will prioritise an in-depth investigation. Executive Vice-President for Tech Sovereignty, Security and Democracy Henna Virkkunen said that Europeans should be able to book holidays without being scammed, and that Europe's leading booking platform must take its DSA responsibilities seriously. Follow-up reporting the same day further noted that the investigation focuses on non-existent listings, impersonation fraud, non-compliant accommodation products, and phishing risks in the platform's messaging service, and mentioned that very large online platforms that breach the DSA can be fined up to 6% of their global annual turnover.
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- European Commission Press CornerSelectedEuropean Commission opens formal DSA investigation into Booking.com
The European Commission has opened formal proceedings against Booking.com to assess whether it breached the Digital Services Act by failing to diligently assess or effectively mitigate the risks of fraudulent listings and phishing scams. The Commission also noted that the platform does not clearly label listings whose search ranking is paid for as advertisements, which may breach the DSA's transparency requirements. Executive Vice-President for Tech Sovereignty, Security and Democracy Henna Virkkunen said that Europeans should be able to book holidays without being scammed, and that Europe's leading booking platforms must take their DSA responsibilities seriously.
- European Commission Press CornerSelectedEuropean Commission opens formal investigation into Booking.com under the DSA
The European Commission has opened formal proceedings against Booking.com to assess whether it has breached the Digital Services Act, focusing on, among other things, failure to adequately assess and mitigate the risks of fake listings and phishing scams, and failure to clearly label paid ranking-boosted listings as advertising. The investigation also concerns the way booking and guest data are shared with accommodation providers and the design of the in-platform messaging service; violations would involve Articles 34, 35 and 26(1) of the DSA. The Commission said that opening proceedings does not prejudge the final outcome and that it will prioritize an in-depth investigation.
- PhocusWire All NewsSelectedEuropean Commission investigates Booking.com's handling of scams and fraud
The European Commission has opened an investigation into how Booking.com handles scams and fraud, to determine whether it breached the Digital Services Act by failing to diligently assess or effectively mitigate the risks of fake listings and phishing scams. The investigation will focus on non-existent listings, impersonation fraud, non-compliant accommodation products, as well as phishing risks in the sharing of booking and guest data with accommodation providers and in the platform's messaging service, and will also review advertising transparency obligations; large online platforms that violate the DSA can be fined up to 6% of global annual turnover.