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FCM's AI strategy is about guardrails, trust in corporate travel

1reports1reporting sources2026-04-08Update

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FCM's in-house AI platform demonstrates how TMCs can ensure safety and trust for corporate clients through guardrail systems, offering a reference for the industry.

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4月8日
  1. PhocusWire All News
    FCM's AI strategy: guardrails and trust in corporate travel

    FCM built its own AI platform, Mosaic, using Anthropic's LLM, with guardrails and skills playbooks to control AI outputs for enterprise clients. Its AI assistant Sam is in use, and the company emphasizes AI as a capability rather than a separate roadmap.