Post-Pandemic Business Travel: Personalization and Duty of Care
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The discussion reflects a shift in corporate travel management priorities from compliance toward duty of care and personalization, requiring travel managers and TMCs to balance employee experience with cost control.
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- SAP Concur BlogPost-Pandemic Business Travel: Personalization and Duty of Care
In a SAP Concur podcast conversation, Danny Smout, Principal Solution Consultant at SAP Concur, and Hansini Sharma, Practice Lead for Corporate Travel at Acquis Consulting Group, discussed how business travel is changing after the pandemic. Sharma said virtual meetings heightened appreciation for in-person interaction and that she is seeing the most personalization of travel ever, with employees given more choices. She noted that pre-pandemic compliance was the priority, while companies now value duty of care most, asking whether employees are safe when they travel.