Hot events历史事件
J.D. Power Report: Guest Satisfaction Rises at Branded Hotels
1reports1reporting sources22 天前Update
先了解这件事
AI 综述
The report shows returns on investment by third-party management companies; room improvements boost satisfaction, but common areas remain a focus, offering insights for owners and operators.
AI 根据报道生成
报道时间线
沿着报道，了解事件的不同侧面。
9月8日
- Hotel Dive FeedJ.D. Power Report: Guest Satisfaction Rises at Branded Hotels
J.D. Power's 2026 North America Third-Party Hotel Management Guest Satisfaction Benchmark shows overall satisfaction up 14 points to 696, from 682 in 2025. The benchmark is based on feedback from 5,642 guests for stays from May 2025 to May 2026. Guest rooms drove improvement, but lobbies and common areas remain opportunities. Columbia Sussex led with 739, followed by Crestline Hotels & Resorts and Driftwood Hospitality Management.