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Report: Traveler Expectations are Growing. Here's How Businesses Should Respond

1reports1reporting sources2022-06-29Update

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For travel managers, understanding traveler expectations helps create effective policies and fulfill duty of care.

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6月29日
  1. SAP Concur Blog
    Report: Traveler Expectations are Growing. Here's How Businesses Should Respond

    SAP Concur and GBTA researched business traveler booking behavior. The study found that two-thirds of travelers with mandated policies book through alternative channels. 40% expect to use OTAs more, and 37% expect to book directly more. Additionally, 24-37% expect the organization to be responsible for their safety on leisure days.