Industry leaders on maximizing AI ROI
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For finance and travel-expense managers evaluating AI investments, the article offers a framework for measuring returns, including non-financial metrics and long-term human benefits, helping set realistic investment expectations.
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- SAP Concur BlogIndustry leaders on maximizing AI ROI
SAP Concur's CFO Insights Series article 'Solving the ROI Puzzle' combines research and finance-leader input on how businesses can measure and maximize AI returns. It says 51% of finance leaders are investing in AI, and measuring ROI requires understanding the challenges of defining returns, using nontraditional performance indicators, and recognizing long-term human benefits. It cites McKinsey's estimate that about 75% of generative AI's total value comes from customer operations, software engineering, R&D, and marketing and sales.