Hospitality Industry Summit Roundtable Discusses How AI Is Reshaping Travel Search and Customer Acquisition
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On October 9, 2026, TravelDaily China reported that at the 2026 Global Travel News Hospitality Industry Summit, Wang Xin of Club Med, Xu Chi of Meituan Hotel, Li Feng of Hong Kong Airlines, and Xiao Yuanshan of Shenzhou Travel held a roundtable dialogue on how AI is changing travel search and booking. Wang Xin said AI will compress the vacation preparation cycle from weeks to hours or even a dozen minutes; Meituan has launched the AI concierge Wen Xiaotuan; Li Feng disclosed that users aged 18 to 45 account for about 62% of Hong Kong Airlines. The consensus formed by the participants is that product strength and service strength remain the foundation of growth, and GEO layout and data assetization have become new directions for customer acquisition.
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- TravelDaily ChinaAI Rewrites Travel Search and Customer Acquisition Logic—Where Is the Next Growth Entry Point for Travel Companies?
At the 2026 Global Travel News Hospitality Summit, Wang Xin of Mediterranean Resort Group, Xu Chi of Meituan Hotel, Li Feng of Hong Kong Airlines, and Xiao Yuanshan of Shenzhou Travel held a dialogue on how AI is changing travel search and booking. Wang Xin said AI has compressed the vacation preparation cycle from several weeks to several hours or even just over ten minutes; Meituan has launched the AI concierge Wen Xiaotuan; Li Feng disclosed that users aged 18 to 45 account for about 62% of Hong Kong Airlines. The three parties' consensus is that product strength and service strength remain the foundation of growth, and GEO layout and data assetization have become new directions for customer acquisition.
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Not enough continuous observation data yet, so no trend is drawn for now.