SAP Concur: Client Trust Depends on Expense Report Transparency and Compliance
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Fragmented T&E processes in consulting firms directly affect billable time and client trust; AI-driven automation can reduce non-billable admin time and improve compliance transparency, with implications for expense management strategies in professional services.
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- SAP Concur BlogSAP Concur: Client Trust Depends on Expense Report Transparency and Compliance
A SAP Concur blog post notes that consulting firms still rely on fragmented processes for travel and expense (T&E), leading to reduced productivity, increased compliance risks and lack of visibility. IDC notes that manual T&E oversight can cost consultants up to 30% of their time in non-billable admin tasks. Inconsistent expense data or incomplete audit trails can raise client doubts about accuracy, transparency and control. More consultancies are adopting AI-enabled T&E solutions to improve efficiency, compliance and client trust.