SAP Concur: Travel Directors Need Integrated Travel and Expense Data

A SAP Concur blog post states that travel directors face external pressures including the shared economy, supplier direct bookings, traveler satisfaction, and duty of care. Employees are spending across more categories and using more payment methods—credit cards, ghost cards, checks, cash, and P-cards—often managed by disconnected systems, making a single source of truth difficult. A GBTA Foundation report found only 47% of travel managers report their online booking and expense tools are integrated; only 20% use technology to capture bookings made outside the travel program, while 42% of North American travelers prefer booking directly on supplier websites. An Oxford Economics survey of 1,…