Agilysys Executive Discusses the Path to Agentic AI Implementation in Hospitality
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On October 16, 2026, Hospitality Technology reported that Sudharshan Chary, Senior Vice President of Product Strategy at Agilysys, predicted that agentic automation in the hospitality industry will see an exponential jump in adoption within the next 12 to 18 months. He proposed four pillars of hotel AI strategy: multimodal user experience, agentic AI, hyper-personalization, and revenue optimization, and emphasized that hotels need to first connect PMS, POS, and guest profile data to achieve real-time service recovery. This is currently the only report on the event, with no subsequent developments yet.
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- Hospitality TechnologyAgilysys Executive: Hospitality Agentic Automation Will Explode in the Next 12 to 18 Months
Agilysys Senior Vice President of Product Strategy Sudharshan Chary predicts that agentic automation in the hospitality industry will see an exponential leap in adoption within the next 12 to 18 months. He proposed four pillars of hotel AI strategy: multimodal user experience, agentic AI, hyper-personalization, and revenue optimization, and emphasized that hotels need to first connect PMS, POS, and guest profile data to achieve real-time service recovery.
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