How the Traveler's Shift to Mobile Booking Impacts Your Travel Program
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The rise of mobile booking makes it harder for travel managers to capture all spend and traveler locations, affecting supplier negotiation leverage and duty of care. Companies need to watch for invisible spend from non-traditional channels and adjust compliance metrics.
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- SAP Concur BlogHow the Traveler's Shift to Mobile Booking Impacts Your Travel Program
A SAP Concur blog post cites a 2017 Phocuswright survey of 2,300 travelers finding that 88% of business travelers use a smartphone, more than those who use laptops. The shift to mobile booking has three main impacts: increased invisible spend, difficulty providing duty of care, and decreased policy compliance. 50% of surveyed business travelers had made a new hotel booking on their smartphone, meaning duty of care programs dependent on TMC reports may be missing significant critical data.