American Airlines and SAP Concur Discuss Frictionless Business Travel Booking
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Integrating frictionless booking with duty of care is a key trend in business travel management. For travel managers and corporate buyers, understanding airline-expense platform collaboration helps evaluate supplier choices.
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- SAP Concur BlogAmerican Airlines and SAP Concur Discuss Frictionless Business Travel Booking
SAP Concur podcast conversation with Anshuman Singh, Director of Digital Product Management and Experience at American Airlines, discusses building a customer-centric, frictionless business travel booking experience. Singh says American Airlines keeps the customer at the core, embedding available features at every touch point of the booking process to simplify the employee travel experience and increase efficiency across departments. The article also notes post-pandemic hybrid work trends mean employees may start trips from cities other than headquarters, and biometrics could further streamline travel.