GBTA and SAP Concur Poll: Travel Managers Shift Toward Technology Oversight
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The poll shows travel managers becoming technology stewards, with OBT, NDC and direct-connect content at the core of programs. Airline fees on TMC and GDS channel bookings will directly affect corporate travel cost structures and distribution strategy choices.
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- SAP Concur BlogGBTA and SAP Concur Poll: Travel Managers Shift Toward Technology Oversight
A GBTA and SAP Concur poll of 226 travel managers and buyers examined how digital transformation is reshaping corporate travel management. The findings show travel managers' responsibilities shifting from managing people and policies toward overseeing the technology that enables modern business travel management. 72% expect bookings through their online booking tool (OBT) to increase over the next three years, while only 4% expect a decrease; four in ten expect bookings made directly through airline (40%) or hotel (38) websites to decline. 58% of travel managers either already include or expect to include NDC bookings within the next year. Facing airline fees on TMC and GDS channel bookings…