SkyLink Upgrades AI Servicing Capabilities with Amadeus
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Improved agentic capability and auditability could change how TMCs handle non-revenue-generating requests and affect corporate travel tool selection and governance requirements.
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- Business Travel NewsSkyLink Upgrades AI Servicing Capabilities with Amadeus
AI corporate travel assistant SkyLink has completed a roughly 18-month substantial upgrade, gaining resources from its Amadeus acquisition to scale globally. The upgrade enables real-time interruption and multi-instruction handling within conversations, adds more agentic capabilities such as exchanges, rebooking and multi-month trips, and includes robust analytics providing an auditable decision trail. Founded in 2021, SkyLink is an LLM-based tool integrated with enterprise chat channels including Microsoft Teams and Slack, with publicly identified clients McKinsey & Company and Sony, and sees TMC productivity as a growth area.