Royal Voluntary Service Uses SAP Concur Solutions to Support NHS Volunteer Responders During COVID-…
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This case demonstrates the critical role of automated expense reimbursement systems in supporting large-scale volunteer mobilization during public health emergencies, offering a reference for public sector and nonprofit organizations to rapidly deploy scalable expense management solutions during crises.
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- SAP Concur BlogRoyal Voluntary Service Uses SAP Concur Solutions to Support NHS Volunteer Responders During COVID-…
Royal Voluntary Service mobilized 600,000 volunteers to support the UK's NHS during the COVID-19 crisis, with volunteers handling non-medical tasks such as driving patients to and from hospital, delivering groceries and medication, check-in and chat calls, and transporting equipment. To efficiently process the enormous demand for expense claims, the organization partnered with SAP Concur to automate expense claims through the NHS Volunteer Responders Expenses System, enabling volunteers to be reimbursed quickly. Volunteers can also donate expenses back to Royal Voluntary Service. The charity chose SAP Concur solutions for their upfront resource and scalability, implementing the service deli…