European Commission proposes rail ticketing overhaul with new passenger protections
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The proposal aims to break rail ticketing monopolies, promote competition and consumer choice, with far-reaching implications for European rail travel and multimodal transport. Business travel may benefit from easier booking and stronger passenger rights.
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- PhocusWire All NewsEuropean Commission proposes rail ticketing overhaul with new passenger protections
The European Commission has proposed the 'Passenger Package' comprising three proposals: rail ticketing, multimodal booking, and passenger protection for single tickets. The rail proposals would oblige railway operators with a national market share over 50% (currently only state-run operators) to open their online ticketing services to any requesting operator. Ticketing platforms must display offers neutrally, including sorting by greenhouse gas emissions where feasible. Passengers who miss connections during multi-operator journeys would receive full passenger rights protection, including assistance, rerouting, reimbursement, and compensation. The proposals are now under consideration by t…