SAP Concur: Traveler Community Voice Is Reshaping Managed Travel Programs
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Traveler demands for flexibility, health and safety, and supplier choice are shifting the power balance in travel programs, requiring companies to adjust policies to retain talent and maintain compliance.
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- SAP Concur BlogSAP Concur: Traveler Community Voice Is Reshaping Managed Travel Programs
A SAP Concur blog post states that responsible return to travel is revealing a new twist: the traveler community's voice is growing stronger and may significantly impact managed travel programs. Before the pandemic, there was already a focus on end-user travel experience, personalization, and booking choice empowerment. Post-pandemic surveys show travelers want to travel only when they feel safe, prioritize health and safety, and want to choose suppliers that meet their business needs. An EY & SAP Concur whitepaper cites the EY Work Reimagined Employee Survey 2021: nine in ten respondents want flexibility in where and when they work, and 54% of employees are likely to quit if they aren't of…