Disabled Passengers Report Difficulty Buying Accessible Seats; 12306 Cites Limited Quota
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Accessible rail travel is an important part of business travel and public services; the allocation of accessible seat quotas and transparency of booking rules directly affect travel certainty for disabled passengers and corporate travel inclusivity.
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- Pinchain TourismDisabled Passengers Report Difficulty Buying Accessible Seats; 12306 Cites Limited Quota
A passenger with a level-2 physical disability reported buying a dedicated accessible rail seat only once or twice in about ten trips a year, describing the experience as opening a blind box. Reporters found this is not an isolated case; when accessible seats are unavailable, passengers resort to paying extra, negotiating seat swaps on board or sitting in the aisle. 12306 customer service said each train reserves a few accessible seats, sold preferentially to level-1 and level-2 disabled passengers with linked disability certificates, from presale until 24 hours before departure, with unsold seats released to the public pool within the day before departure. Industry insiders suggest stronge…