SAP Concur Survey: Travelers' Requirements for Return to Business Travel
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The survey shows business travelers hold greater leverage in the return to travel, with flexibility demands surpassing vaccination requirements. Companies that fail to adjust travel policies to meet employee expectations may face talent attrition. Travel managers must balance policy compliance with employee experience.
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- SAP Concur BlogSAP Concur Survey: Travelers' Requirements for Return to Business Travel
A survey commissioned by SAP Concur and conducted by Wakefield Research in April–May 2021 polled 3,850 business travelers across 25 global markets and 700 travel managers in seven markets. It found 96% of business travelers are willing to travel for business over the next 12 months, including 65% very willing. 68% are pushing for a return to business travel, while just 32% feel their company is requiring it. Flexibility is now the most pressing need, ahead of vaccination-related demands (72% vs. 62%). 89% plan to add personal vacation time to business trips. If companies fail to meet health and safety expectations, 31% would ask to limit travel and 20% would look for a different position.