GBTA: How and Why the Role of Travel Manager Is Changing
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For travel managers and TMC managers, the post provides quantified evidence of the travel manager role shifting toward data, technology, and traveler safety, plus industry observations on hotel invisible spend and emergency response integration.
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- SAP Concur BlogGBTA: How and Why the Role of Travel Manager Is Changing
A SAP Concur blog post cites a GBTA survey saying the travel manager role has evolved over the past five years to deliver more value. Travel managers with at least 15 years of experience spend more time on new responsibilities: 65% more time managing data, analysis, and reporting, 70% more time evaluating new technologies, and 64% more time managing traveler safety and communications. The GBTA report Lost in Translation cites drivers including: two out of five hotel bookings are made outside corporate channels, identical between companies with strict and flexible travel policies; in an emergency employees expect companies to reach out quickly, sometimes in under an hour; and companies react…