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SAP Concur and WalkMe Launch User Assistant to Boost Expense Management Adoption
1reports1reporting sources2023-10-11Update
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Digital adoption platforms can reduce T&E system usage barriers and support costs, directly affecting expense management compliance and efficiency in hybrid work environments.
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10月11日
- SAP Concur BlogSAP Concur and WalkMe Launch User Assistant to Boost Expense Management Adoption
SAP Concur launched Concur User Assistant by WalkMe, which provides on-screen prompts, visual cues, and a chatbot to guide employees while using the platform. The article says 42% of businesses changed to remote/hybrid work policies to retain or attract talent, and cites a Forrester study reporting a 100% increase in training and onboarding efficiency, a 50% decrease in IT support and helpdesk tickets, and a 35% increase in user confidence.