How to Use Data Analytics to Improve Your Travel Programs

A SAP Concur blog post describes four types of travel analytics—descriptive, diagnostic, predictive and prescriptive—and how they help optimize costs, enforce policy, reduce risk and improve traveler experience. It recommends tracking KPIs such as total spend, cost per trip, booking rates, preferred vendor compliance and travel policy compliance rate. It also says analytics can support vendor sourcing and negotiation, policy optimization, demand management, experience enhancement and benchmarking.