Engine survey: business travelers less willing to let AI handle client itineraries
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On November 10, 2026, travel and expense management platform Engine released a survey showing that business travelers' acceptance of AI involvement in travel matters varies by stage: 86% of respondents were willing to let agentic AI handle routine travel arrangements such as booking, and 82% were willing to let it submit expense reports; but 53% said they still wanted client itineraries or dinners to be planned by humans. Earlier reports did not disclose the sample size, survey timing or geographic scope; the follow-up report said the survey covered 1,000 U.S. business travelers and travel decision-makers. The same-day follow-up report also said that among surveyed enterprises that had measured AI's impact, 77% reported improved travel visibility and 71% reported improved compliance, but 60% reported higher travel costs, and the same proportion reported spending more time on planning, booking and reimbursement, meaning AI's main benefit was reflected in compliance rather than cost savings.
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- Business Travel NewsEngine survey: Main benefit of AI in business travel is compliance rather than cost savings
Engine's survey of 1,000 US business travelers and travel decision-makers shows that among respondent companies that have measured AI's impact, 77% reported improved travel visibility and 71% reported improved compliance, but 60% reported increased travel costs, with the same proportion reporting spending more time on planning and booking and reimbursement.
- PhocusWire All NewsEngine report: Business travelers willing to let AI handle booking and expense reimbursement, but still prefer human for client itineraries
A survey by travel and expense management platform Engine shows that 86% of business travelers are willing to let agentic AI handle routine travel arrangements such as booking, and 82% are willing to let it submit expense reimbursements; however, 53% say they still prefer human planning for client itineraries or dinners.
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