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MediaKind Shares SAP Concur Implementation and Adoption Experience
1reports1reporting sources2025-12-01Update
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This case provides practical experience for travel and expense managers on user adoption and change management, highlighting the role of empathy and community in improving compliance and system usage, offering reference value for companies implementing or optimizing T&E systems.
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12月1日
- SAP Concur BlogMediaKind Shares SAP Concur Implementation and Adoption Experience
MediaKind's Corporate Travel and Expense Manager Amber Lee shared her journey from Concur skeptic to champion on the SAP Concur Conversations podcast. She emphasized leading with empathy and context to drive adoption, empowering users by helping them understand the reasons behind policies to improve compliance, and community as a critical but underrated tool. She has over 15 years of experience driving user adoption.