SAP Concur Helped Peabody Essex Museum Create a Virtual Guest Experience
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The case shows that back-office travel, expense, and invoice automation can improve operational resilience and help organizations maintain efficiency during business model shifts.
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- SAP Concur BlogSAP Concur Helped Peabody Essex Museum Create a Virtual Guest Experience
A SAP Concur blog post describes how the Peabody Essex Museum (PEM) in Salem, Mass., closed in mid-March during COVID-19 and needed to offer a museum experience online. PEM's decision three years earlier to digitize back-office operations using SAP Concur solutions for travel, expense, and invoice processes reduced administrative burdens and made vendor onboarding and payment faster and easier. Valerie Blatt, who heads SAP Concur global SMB, said that without automated processes and data visibility, organizations cannot pinpoint discount or cost-saving opportunities. She noted that more SMBs are turning to automation software to protect cash flow, improve efficiency, and control costs.