Amadeus study: 79% of Singapore travellers embrace biometric gateways
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The study quantifies Singapore travellers' acceptance of biometrics, integrated apps and AI tools, and shows reliability and disruption handling are key to loyalty, offering data points for corporate travel technology choices, airport process design and traveller support strategies.
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- Amadeus NewsroomAmadeus study: 79% of Singapore travellers embrace biometric gateways
Amadeus released global research, 'Connected Journeys: How Technology Will Transform Travel in the Next Decade'. It found 79% of Singapore respondents would consider using biometric gateways to replace repetitive document and identity checks at key airport touchpoints such as check-in, boarding and immigration, above the global average of 69%. 36% are interested in biometric security to speed up queues, 33% in real-time traffic and arrival updates, and 62% would check luggage from home. 32% would prefer a single 'super app' consolidating travel information; among business travellers, 34% prefer one consolidated app and 32% value smart luggage tracking. Generative AI usage nearly doubled fro…