Clarify the boundaries of guest-pampering services and promote sustainable tourism governance
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On November 5, 2026, in response to cases of excessive "guest pampering" such as a scenic area spending 4 hours using a metal detector to find a ring, and sanitation workers searching through about 8 tons of garbage in high temperatures to find a child's smartwatch, a commentary proposed that "guest pampering" should have boundaries and must not come at the cost of overdrawing grassroots manpower and crowding out public resources. The article holds that a reasonable tourism service system requires shared responsibility among the government, market entities, social forces, and tourists, and that the government's provision of a safety net does not equal taking on everything; the key lies in establishing a tiered and categorized service mechanism that distinguishes between life safety, ordinary needs, and emergencies beyond conventional reception capacity, so as to promote sustainable tourism governance.
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- China Tourism NewsClarify Service Boundaries to Make "Pampering Guests" More Sustainable
In response to cases of excessive "pampering guests," such as a scenic area spending 4 hours using a metal detector to find a ring, and sanitation workers searching through about 8 tons of garbage in high temperatures to find a child's smartwatch, the article proposes that "pampering guests" should have boundaries and must not come at the cost of overdrawing grassroots manpower and crowding out public resources. A reasonable tourism service system requires shared responsibility among the government, market entities, social forces, and tourists; a government guarantee is not the same as taking on everything. The key lies in establishing a tiered and categorized service mechanism that distinguishes between life safety, ordinary needs, and emergencies beyond conventional reception capacity.
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