How Traveler-Centric Design Is Reshaping Business Travel
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The discussion provides travel managers with a practical framework from policy design to implementation, emphasizing traveler experience as the core to improve compliance and program value, offering reference for companies modernizing their travel programs.
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- SAP Concur BlogHow Traveler-Centric Design Is Reshaping Business Travel
On the SAP Concur Conversations podcast, Chloe Carver, Head of Corporate Travel Consulting at Acquis Consulting Group, shared how to build a traveler-centric travel program. She recommends policies that guide behavior rather than control it, treating implementation as a key transformation opportunity, and prioritizing traveler experience as the foundation of compliance. Host Jeanne Dion emphasized that organizations should not undermine their values through over-regulation.