Smith & Nephew Implements Global T&E Program Across 40+ Countries with SAP Concur
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This case demonstrates how a multinational company achieved process simplification, compliance improvement, and significant productivity savings through centralized T&E management, offering reference value for companies planning global expansion or optimizing T&E programs.
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- SAP Concur BlogSmith & Nephew Implements Global T&E Program Across 40+ Countries with SAP Concur
A SAP Concur podcast features Jorge Monge, T&E lead at Smith & Nephew, discussing the company's implementation of a Global Business Services (GBS) program across more than 40 countries using SAP Concur solutions to centralize and standardize processes. 80% of Smith & Nephew's volume comes from the U.S., and the GBS center is in Costa Rica. Monge emphasizes cultural factors and compliance challenges, requiring partnerships with the chief compliance officer, legal, and audit. The company deployed Concur Detect AI auditing tool, identifying anomalies no human could. The project returned over 20K productivity hours, benefiting over 9,000 employees globally, and won the GBS Giants Award in all c…