Citi says AI companies should bear responsibility when AI agents book travel incorrectly
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On November 12, 2026, Skift Feed reported that Citi proposed that when AI agents book travel incorrectly, the cost should be borne by the AI companies that develop these agents, not by hotels and airlines. Citi said this position is intended to assign the cost of errors to the agent side, but may slow the pace at which AI agents complete transactions. The report said AI agents are already booking travel and making errors, and the industry has not reached a conclusion on who should bear the cost.
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- Skift FeedCiti: AI companies should pay for travel bookings their agents get wrong
Citi proposes that when AI agents book travel incorrectly, the AI companies that develop these agents should bear the cost, rather than hotels and airlines. The argument is intended to assign the cost of errors to the agent side, but may slow the pace at which AI agents complete transactions. AI agents are already booking travel and making errors, and the industry has not yet reached a conclusion on who should bear the cost.
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