How to Manage Unused Flight Tickets in Corporate Travel
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Unused tickets can cause budget losses of up to 10% of annual travel budgets, posing a material financial impact on corporate travel cost control. The management framework and TMC partnership recommendations in the article can help organizations reduce losses and improve employee experience.
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- SAP Concur BlogHow to Manage Unused Flight Tickets in Corporate Travel
A SAP Concur blog post notes that industry research shows organizations lose as much as 10% of their annual travel budget on unused tickets. The article analyzes two common scenarios—airline cancellations and business changes—and recommends advance notice requirements, regular travel reviews, detailed change logs, and continuous tracking of ticket expiration dates. It also suggests working with a travel management company (TMC) or using a corporate card program to track unused tickets and refund opportunities, and emphasizes that automation technology can help with refund recovery, compliance, and reducing administrative costs.