SAP Concur: Using Data to Track Down Your Travelers
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The article provides travel managers and TMCs with quantified evidence of direct booking behavior, indicating companies need to consolidate multi-channel itinerary data to fulfill duty of care.
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- SAP Concur BlogSAP Concur: Using Data to Track Down Your Travelers
A SAP Concur blog post discusses traveler tracking and duty of care challenges. It cites GBTA data showing 42% of travelers prefer to book directly on a supplier's website. It also notes one-third of travelers in the UK, Germany, and France still book directly with suppliers at least once a year despite having access to company online booking tools, and 40% of travelers who used an OBT in the past year also booked directly with a supplier at least once in the same period. It states that if travelers don't book through company channels, employers can't get itinerary information in time, affecting duty of care.