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Tuesday 4 August

2 updates
Hotels
Hospitality TechnologyEurope / United Kingdom

Why This £2.2B Hotel Enterprise Is Bypassing App Stores for Native Mobile Wallets

PPHE Hotel Group, a £2.2 billion international hospitality real estate company, owns the art'otel brand and is the exclusive EMEA master licensee for Radisson's Park Plaza brand. Across 17 European properties, including a 1,000+ room flagship, the group is bypassing app stores by using a zero-download web experience, native Apple/Google Wallet room keys, self-service kiosks, and an open-API backend. This aims to reduce guest friction, address lobby congestion, and break down data silos. SVP of Technology Jawad Sabir explains the technical execution, including Bluetooth/RFID lock integration and a unified guest data layer.

Data & research
GBTA News & PressMiddle East / China / Asia-Pacific / 全球 / Europe / United States

GBTA Forecasts Global Business Travel Spending to Hit $1.71 Trillion in 2026

GBTA's 2026 Business Travel Index forecasts global business travel spending to grow 7.2% to a record $1.71 trillion, with trips reaching 1.84 billion, up 1.3%. The report highlights rising prices as the main driver of spending growth, while geopolitical uncertainty and transportation costs weigh on demand. The U.S. and China remain the largest markets, together accounting for 48% of global spend.

Friday 31 July

2 updates
Data & research
PhocusWire All NewsEurope

Phocuswright Europe 2026: Is AI Actually Working in Travel?

At Phocuswright Europe 2026, experts discussed the actual effectiveness of AI in the travel industry. Mario Gavira, CMO of Travelier, said that while AI has been accepted as an efficiency driver and cost reduction tool, there have been no 'consumer-facing killer features.' Chatbots are widely used for conversational search, but conversion rates are extremely low. The panel also discussed startup survival, regulation, and redistribution of human resources.

Monday 27 July

2 updates
OTA / TMC
PhocusWire All NewsEurope / Spain

Startup Waltru aims to replace generic travel itineraries

Waltru is a Barcelona-based startup offering a personalized travel companion that generates itineraries based on traveler preferences and pace, and narrates each place's story via audio. Currently in beta, it plans to expand to Madrid, Paris, Rome and London. The business model is pay-per-trip via in-app purchases, with B2B2C distribution planned. The founding team consists of three Argentines with software and travel backgrounds.

Hotels
PhocusWire All NewsEurope

Hospitality executives on foundations before AI, industry readiness

At Phocuswright Europe 2026, executives from Cendyn, HomeToGo, and Penta Hotels discussed how hotels and vacation rentals are navigating rapid AI developments. Simon Matthews, Group CTO of HomeToGo, said the rapid evolution is exhausting and requires separating hype from value creation. Fritz Müller of Cendyn emphasized starting with the basics, such as discoverability and operational implications. Ksenia Tarasova of Penta Hotels believes hotels are not ready for AI and should first clean up past errors.

Thursday 23 July

1 updates

Wednesday 22 July

2 updates

Tuesday 21 July

1 updates

Monday 20 July

2 updates

Saturday 18 July

1 updates

Thursday 16 July

1 updates

Wednesday 15 July

2 updates

Wednesday 1 July

1 updates

Friday 26 June

1 updates

Tuesday 23 June

3 updates

Thursday 18 June

4 updates